Shipping

In general, please allow 1 to 10 business days for your order to be delivered via Australia Post. Below is a guide to our shipping times and what to expect. If you need any assistance, please contact us and a friendly member of our team will be glad to help.

Delivery Process

  • All orders placed by 2.00pm (AEST) Monday to Friday are guaranteed to be packed and sent the same day, excluding public holidays.
  • All orders placed after 2.00pm (AEST) Monday to Friday (excluding public holidays) are guaranteed to be packed and sent on the next business day. However, we will still make our best efforts to pack and send these orders on the same day, especially for Express Shipping orders.
  • Orders placed on a public holiday or weekend will be packed and sent the next working/business day.

Shipping Times

  • Standard Shipping orders usually take 3 to 10 business days to arrive from when the order was placed and is dependent on your delivery address location.
  • Express Shipping orders utilise Australia Post’s Express Post network. If your address falls within this network, your order will normally be delivered within 1 to 3 business days. For addresses outside of the network, such as country and rural areas, your order may take up to 7 business days to arrive.
  • Click here for further information about Australia Post’s delivery times and Express Post network. Please refer to the Express Post section for Express Shipping orders and Parcel Post for Standard Shipping orders.
  • While we minimise the time taken to post parcels, we have no control over Australia Post’s delivery timeframe once the parcel is lodged with them. If you are concerned about the delivery time of your order or would like an expected delivery time, please don’t hesitate to contact us for further information.
  • *During busy sale and seasonal periods, deliveries may be delayed by Australia Post which is beyond our control.

Shipping Charges

  • Standard Shipping: Australia-wide delivery from $9.90*.
  • Express Shipping: Fast Australia-wide delivery from $12.90*.
  • *Additional charges will apply for each bulky item such as a Rainbow Loom Kit, Monster Tail and books.

PO Boxes

  • We deliver to all PO Boxes. Please enter your PO Box in the Shipping Address section of the checkout screen (not PayPal).
  • PayPal will require you to enter a residential/business address under Billing Details and cannot accept PO Boxes as the Billing Address due to their anti-fraud security measures. Please note that we will still ship to your PO Box despite PayPal’s Billing Address requirement.

International Shipping

International shipping is usually over $20 AUD. Generally, the more you order, the more economical it becomes per kilogram shipped. If you would like a shipping estimate, please email us with the exact items you require, along with your city and country.

*During busy sale and seasonal periods, deliveries may be delayed by Australia Post which is beyond our control.

We are upgrading our website and can only accept EMAIL ORDERS $50+ at the moment.